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Recovery measures in star related hotels in kisii town in post COVID-19 - hospitality and tourism research project
| Institution | Kimathi Institute of Technology |
| Course | Hospitality and tour... |
| Year | 3rd Year |
| Semester | Unknown |
| Posted By | MAKORI KERECHA |
| File Type | docx |
| Pages | |
| File Size | 692.7 KB |
| Views | 384 |
| Downloads | 0 |
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Description
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Since March 11, 2020, the World Health Organization (WHO) established a global pandemic status for 2019 coronavirus disease (COVID-19). Global pandemic status means that the disease is throughout the world; the entire world population wherever their country is,can be potentially be infected. This study aims to examine the recovery measures in star-rated hotels in Nairobi post-COVID-19 Pandemic. The data collection method that was used in the study is the primary data collection method. Primary data collection involved the use of questionnaires distributed to the various star-rated hotels in Nairobi to determine the recovery measures put in place post the COVID-19 Pandemic and weresigned by various managers heading the various departments in the hotels. Questionnaires were used because they are easy to distribute among a large group and large amounts of information can be collected effectively and on time. Questionnaires are alsoeasy to facilitate because the questions are often easy and straightforward, therefore, making them very practical. Data was collected with the aid of a questionnaire as the ideal data collection tool. The target population was star-rated hotels in Nairobi which are 53 in total ranging from two to five-star ratings. The sampling design was a simple random sampling where every member of the population had an equal chance of being selected to be sampled and the sample size will be a target of all the 53 hotels which is the entire population. Data collected through questionnaires wereanalyzed using charts and converted into percentages.Out of the 53 listings of star-rated hotels in Nairobi to whom questionnaires were issued, the response rate was 18 respondents.A total of 88.9 % of the respondents knew about the COVID-19 Pandemic to detail while 11.1% were familiar with it. The study found out the importance of undertaking recovery measures. 66.7% of the respondents thought that it was extremely important to have recovery initiatives in place, 16.7% thought that it was very important,11.1 % thought that it was important while 5.5% thought it was somewhat important.Inconcltion, the study shows that Recovery and sustainability is the most important aspect for Star-Rated Hotels to survive in a post Pandemic era.
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