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ABSTRACT Umbwa Kali car wash is facing a problem of poor management and the sharing of information with its customers. All activities and services advancement reports in Umbwa Kali Car Wash are done manually; and this causes a waste of time and outperformance of the car wash. The purpose of this work is to design and implement a web based application which will help this car wash to manage all problems relating to the communication between customers, employees and car wash staff. This application offers the ability of communicating with customers and car wash management quickly. It also offers the owner of car wash the ability to view all activity processes done by managers on daily basis through bill reports. For the development of this project two methodologies will be used: the research methodology and the software engineering methodology. Research methodology consists of interviewing and reviewing and the literature necessary to carry out this study. The population of this study is 60 including 40 employees of the carwash and 20 customers. Employees are many compared to customers because most of time customers are used to leave their car to the car wash to pick them back when they have been cleaned, this was the main challenge to the researcher because to find customers present to the car wash was not easy.

EXECUTIVESUMMARY CHAPTERONE In this chapter, the entrepreneur decides to look for the name of the business, the location, the owner of the business, registration of the business, products and services, justification, industry and goals of the business. CHAPTERTWO The entrepreneur in this chapter will look for the marketing objectives the customers, market share and segment, competitions, pricing, strategy, advertisement and promotion strategies distribution, sales tactics. CHAPTERTHREE The entrepreneur in the chapter will look the management and organizational, management objectives, personnel, remuneration and in comities. CHAPTER FOUR In this chapter the enterprise will work on production facilities and capacity, production strategy, the production process, regulation affecting process and regulation affecting production. CHAPTER FIVE In this chapter the entrepreneur will work on financial plan, Performa cash flow, and income statement, Performa balances sheet the break-even analysis, the desired capitalization and expected profitability

EXECUTIVESUMMARY CHAPTERONE In this chapter, the entrepreneur decides to look for the name of the business, the location, the owner of the business, registration of the business, products and services, justification, industry and goals of the business. CHAPTERTWO The entrepreneur in this chapter will look for the marketing objectives the customers, market share and segment, competitions, pricing, strategy, advertisement and promotion strategies distribution, sales tactics. CHAPTERTHREE The entrepreneur in the chapter will look the management and organizational, management objectives, personnel, remuneration and in comities. CHAPTER FOUR In this chapter the enterprise will work on production facilities and capacity, production strategy, the production process, regulation affecting process and regulation affecting production. CHAPTER FIVE In this chapter the entrepreneur will work on financial plan, Performa cash flow, and income statement, Performa balances sheet the break-even analysis, the desired capitalization and expected profitability