Assess impacts of challenges facing Secretaries on their efficiency at work, - Secretarial studies research project
| Institution | Kimathi Institute of Technology |
| Course | Diploma in secretari... |
| Year | 3rd Year |
| Semester | Unknown |
| Posted By | MAKORI KERECHA |
| File Type | docx |
| Pages | |
| File Size | 65.88 KB |
| Views | 1840 |
| Downloads | 0 |
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Description
The study was set to assess impacts of challenges facing Secretaries on their efficiency at work, the case of Kisii County Government – Keroka Offices. In order to meet the general objective of the research, three specific objectives were used which included; to identify challenges facing Personal secretaries at working place, to examine impacts of challenges facing secretaries on their efficiency at work and to identify measures taken by Administrators to improve working conditions of Secretaries.
The researcher applied case study design, specifically focus on Kisii County Government – Keroka Offices to save costs and work within the limited time given. Whereby respondents were selected through purposive sampling in order that just few individuals selected out of the population were typical and representative of the whole population hence with them the researcher was able to collect all needed information.
Armed with the findings, researcher found that personal secretaries faced different challenges including;negative perception towards personal secretaries, low promotions, low level of education and shortage of office equipments. The impacts of these challenges included; misunderstanding among workers, reduced concentration of work and led to rise in inferiority complex among secretaries. The researcher discovered that in order to reduce and resolve those challenges there were some efforts being made which included; training programmes at the work place, equity programmes as well as developing corporate culture.
Personal secretaries are responsible fordisseminating information between offices and individual workers where necessary that is they are responsible to link communications, they are also responsible for screening and handling telephone calls and by application of available equipments they are used to typing office documents and reports.
In order to eliminate these challenges and improve performance of secretaries, the research recommends secretaries to raise their hands together and form their organization just like other professional groups to protect their rights as secretaries in their work places and also society perceptions towards secretarial professional should be neutralized highly in advance.
Below is the document preview.
FACTORS INFLUENCING LOAN PORTFOLIO PERFORMANCE OF COMMERCIAL BANKS IN KENYA-BUSINESS RESEARCH PROJECT
The banking sector is a key source of funding for most businesses. Improved loans portfolio management leads to high performance in functions and activities of an organization. It has an effect on total economy of the country and activities of all organizations. Commercial banks use various avenues to generate their income. Loans disbursed to customer are among many other avenues that are used to generate revenue. However, not all loans disbursed are serviced by debtors. Defaulted loans are on the increase in most Financial Institutions and this causes the banks not to meet their obligation of wealthy maximization. The study therefore sought to investigate factors influencing Loans Portfolio Performance in Commercial Banks of Kenya. Specific objectives were; to establish influence of Credit Management, to determine the influence of Unsecured Loans, to evaluate the effect of Repayment Characteristics and finally to analyze the influence of Technological advancement on loans Portfolio Performance of Commercial Banks in Kenya. Descriptive research design was used. Data collection was sought from Commercial Banks Headquarters in Nairobi. The study was based on census approach as it focused on all the commercial banks listed on Nairobi Security Exchange (NSE), Kenya. For each commercial bank listed, 5 respondents were sought and this provided 55 respondents. The study employed both secondary and primary data. Instruments used to collect data were questionnaires, financial reports of Central Bank of Kenya website and Kenya Bankers Association journals. The analysis of tabulated data employed descriptive statistics correlation and regression with the use of Statistical Package for Social Science (SPSS). The conclusion from the findings indicates that employing proper Credit Management has affirmative and considerable influence on Loans Portfolio Performance of Commercial Banks in Kenya. Unsecured Loans has a significant and positive impact on Loans Portfolio Performance of Commercial Banks in Kenya. Further it was revealed that employing proper evaluation of Repayment Characteristics has significant and positive influence on Loans Portfolio Performance of Commercial Banks in Kenya and that Technological Advancement has significant and positive influence on Loans Portfolio Performance of Commercial Banks in Kenya. Recommendation of the study is that commercial banks should ensure they adopt sound Polices review, carry out proper client functioning credit management department. Further it is recommended that commercial banks should engage more feasible loan security measures intended to lessen loan delinquency ratios which can subsequently encourage positive customer performance.
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