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ICM NOTES – FRONT OFFICE OPERATIONS & ADMINISTRATION

Institution College
Course Hospitality
Year 1st Year
Semester Unknown
Posted By Rose Oloo
File Type pdf
Pages 122 Pages
File Size 1.01 MB
Views 7512
Downloads 1
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Description

The aim of this course is to introduce the trainees to the systems and procedures required for Front Office Operations. It emphasizes the importance of high standards in personal qualities and the provision of customer service.
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