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ICM NOTES – FRONT OFFICE OPERATIONS & ADMINISTRATION
| Institution | College |
| Course | Hospitality |
| Year | 1st Year |
| Semester | Unknown |
| Posted By | Rose Oloo |
| File Type | |
| Pages | 122 Pages |
| File Size | 1.01 MB |
| Views | 4255 |
| Downloads | 0 |
| Price: |
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Description
The aim of this course is to introduce the trainees to the systems and procedures required for Front Office Operations. It emphasizes the importance of high standards in personal qualities and the provision of customer service.
Below is the document preview.
Law of Torts in Kenya
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There are two types of civil wrongs, and we looked at the first of these - i.e. those arising from a breach of contract. The second type of civil wrong arises from the breach of a duty fixed by law, and owed to people generally and is called a “Tort”.
43 Pages
4226 Views
0 Downloads
585.39 KB
BIT 2103: Lesson 6 Mail Merge
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The Mail Merge feature of Microsoft Word is a great way to produce a large number of
personalized letters or labels in a short amount of time. The process can seem daunting to a
beginner, but if you break it down into a series of steps, is very easy to manage.
6 Pages
4918 Views
0 Downloads
177.16 KB
INTRODUCTION TO THE LAW OF TORTS
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Human interactions in the social sphere is bound to create conflicts of interest leading to injury or losses to other people – road use; use of buildings; seeking professional help, sports etc. When these injuries occur, society should have a mechanism of apportioning blame and ensuring reparations. The law of tort is one such mechanism that has been developed by society to apportion responsibility for losses that occur in society.
78 Pages
4386 Views
1 Downloads
1.02 MB
BIT 2103: Lesson 3 Basic tasks in Word.
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The backstage view helps for creating new documents, saving and opening documents etc.
49 Pages
4372 Views
0 Downloads
2.8 MB
BIT 2103: Lesson 2 Word Processing.
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A word processor is a program designed for creating and editing
business and personal documents that are primarily text-based.
Most modern word processors enable you to customize fonts and
formatting - and they often include images and other multimedia
files - such as videos and audio clips.
9 Pages
5075 Views
0 Downloads
215.29 KB
BIT 2103: What is HTML
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HTML represents the standard markup language for creating web pages online.
It stands for Hyper Text Markup Language.
5 Pages
4286 Views
0 Downloads
97.48 KB
BIT 2103: Lesson 4 Ms Excel
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This tip describes how to use conditional formatting for comfortable viewing results in the
worksheet.
14 Pages
3910 Views
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303.23 KB
BIT 2103: Lesson 3 Ms Excel
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If you create a custom list in Excel, you can easily fill a range with your own list of
departments, clients, cities, credit card numbers, etc. This can save time and reduce errors
3 Pages
4434 Views
0 Downloads
81.88 KB
BIT 2103: Lesson 2 Ms Excel
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The ribbon provides shortcuts to commands in Excel. A command is an action that the user
performs. An example of a command is creating a new document, printing a documenting, etc.
13 Pages
5232 Views
0 Downloads
533.77 KB