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ICM NOTES – FRONT OFFICE OPERATIONS & ADMINISTRATION
| Institution | College |
| Course | Hospitality |
| Year | 1st Year |
| Semester | Unknown |
| Posted By | Rose Oloo |
| File Type | |
| Pages | 122 Pages |
| File Size | 1.01 MB |
| Views | 4749 |
| Downloads | 0 |
| Price: |
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Description
The aim of this course is to introduce the trainees to the systems and procedures required for Front Office Operations. It emphasizes the importance of high standards in personal qualities and the provision of customer service.
Below is the document preview.
RISK MANAGEMENT
A risk assessment is a quantitative or qualitative process that deals with the identification of possible risks and their impacts, and provides measures to be taken to reduce those risks. When a risk assessment is complete, risk mitigation is performed to implement risk control measures to minimize the risk to an acceptable level.
7 Pages
451 Views
0 Downloads
601.92 KB
COMPUTER CRIME AND FRAUD
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Computer crime is an act performed by a knowledgeable computer user, sometimes referred to as a hacker that illegally browses or steals a company's or individual's private information. In some cases, this person or group of individuals may be malicious and destroy or otherwise corrupt the computer or data files.
16 Pages
2580 Views
0 Downloads
217.02 KB
RESEARCH METHODS TERMINOLOGIES
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Any information on the structure, content, and layout of a data set. The codebook typically provides background on the project, describes the data collection design, and gives detailed information on variable names and variable value codes.
17 Pages
3300 Views
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357.31 KB
AMT 209: Editing for Print Media
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Copyright pertains to protection of intellectual property. The law protects the product of intellect. Property is, therefore not just physical. It can also be intellectual.
2 Pages
4557 Views
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75.16 KB
ATM 202/3: The Newsroom: Gatekeepers, Perceptions and Expectations
The newsroom is the central hub in the news production chain. Every major decision rotates around the newsroom. It is the heart of everything in the gathering, processing and dissemination of information. All the crucial decisions begin and end here.
4 Pages
84 Views
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402.89 KB
SCS 409: IT and Society
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Information technology (IT) is the study, design, development, implementation, support or maintenance of computer-based information systems.
70 Pages
2914 Views
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1.36 MB
DDS 101: INTRODUCTION TO DEVELOPEMENT STUDIES
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Examines the patterns, practices, policies and theories associated with inequalities in world development. The discipline pays particular attention to the relationships between “developed” and “developing” societies.
90 Pages
3460 Views
1 Downloads
1.07 MB
UCI 202: COMPUTER BASED INFROMATION SYSTEM
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This course presents the fundamental methodology and process for the analysis and design of computer based information system.
59 Pages
4864 Views
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707.18 KB
System Analysis and Design
System is an orderly grouping of interrelated and interdependent components linked together according to a plan to achieve a specific common goal.
32 Pages
241 Views
0 Downloads
327.91 KB
COMPUTER NETWORKS
A computer network, is a collection of computers and other hardware components interconnected by communication channels that allow sharing of resources and information.
14 Pages
323 Views
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904.58 KB