DBM3104:TOTAL QUALITY MANAGEMENT
| Institution | Mount Kenya University |
| Course | DIPLOMA IN SUPPLIES... |
| Year | 1st Year |
| Semester | Unknown |
| Posted By | francis nduni nzambei |
| File Type | |
| Pages | 113 Pages |
| File Size | 1.8 MB |
| Views | 176 |
| Downloads | 0 |
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Description
Introduction
Today‘s world of business imposes an intimidating array of pressures on the organizations and their performance. The demands of the stakeholders and more so the customers are for ever increasing as they require improved quality of products and services. The customer has come of age and no longer accepts inferior quality, limited choice and monopolistic margins. Today‘s customer is strongly demanding quality in products and services. Hence, continuous improvement in business activities with a focus on the customer throughout the entire organization and an emphasis on quality is one of the main means by which organizations face up to the global competitive threats. This is why quality is looked upon by many organizations as the means by which they can survive in n increasingly aggressive market and maintain a competitive edge over their competitors.
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DBM1211/CBM1211: Principles of Marketing
Description:
This PDF contains the University Examination 2023/2024 for the unit DBM1211: Principles of Marketing I, under the School of Business and Economics, Department of Management. The exam includes five structured questions covering fundamental marketing concepts, segmentation, marketing philosophies, strategies, and marketing information systems. Students are required to answer Question One and any other two questions within a 2-hour timeframe.
2 Pages
156 Views
0 Downloads
156.75 KB
DBM1211/CBM1211: Principles of Marketing 1
This PDF is a comprehensive Principles of Marketing (DBM1211) instructional material for distance learning under the School of Business and Public Management. It covers fundamental marketing concepts, philosophies, marketing information systems, consumer behavior, segmentation, targeting, positioning, product decisions, and the marketing mix. The document includes a course outline, detailed chapter notes, review questions, and a sample examination paper to guide learners in mastering marketing principles
82 Pages
1430 Views
1 Downloads
1.22 MB
BUCU 001 COMMUNICATION SKILLS
The document “BUCU001 Communication Skills Notes” is a study resource for the Communication Skills unit at Mt. Kenya University. It covers the fundamentals of effective communication in both academic and business contexts.
It introduces the definition, objectives, elements, cycle, qualities, and barriers of communication, then explores practical applications such as oral communication (speeches, meetings, discussions, interviews), writing skills (essays, business letters, memos, reports, summaries, reading techniques), visual and non-verbal communication, and sources of information like libraries
BUCU001 Communication Skills_2_…
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The notes also emphasize listening techniques, persuasion, and presentation skills, with examples and review questions for self-assessment. Overall, it provides students with both theoretical foundations and practical tools to enhance personal, academic, and professional communication.
61 Pages
904 Views
1 Downloads
406.67 KB
BMA 3102: BUSINESS STATISTICS II LECTURE NOTES
The purpose is to equip students with data collection skills, correlations, analysis, hypothesis formulation and testing methods. The objectives are for students to learn skills such as computing correlation coefficients, regression analysis, hypothesis testing and non-parametric statistics. The course content is spread out over 14 weeks covering topics such as correlation, regression, sampling, hypothesis testing, tests of proportions and non-parametric methods. Students will be evaluated through exams, a tutorial assignment and a final exam.
71 Pages
615 Views
0 Downloads
1.28 MB
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