Recruitment and selection, as a human resource management function, is one of the activities that impact most critically on the performance of an organization in terms of achieving its ultimate goal (Costello, 2006). The purpose of this study is to identify the effect of employee recruitment and selection on organizational performance in COOP. The study focused particularly on identifying the effect of internal recruitment, external recruitment and selection practice on COOP performance. The study also reviewed literature on recruitment and selection with theoretical, empirical and conceptual frameworks. To achieve the objective, the researcher was employed both descriptive and explanatory design method. study was also applied both qualitative and quantitative research approach (mixed method approach). Purposive sampling technique was used to select branches and process unit’s representative of Co-operative bank of Kenya for the study. Survey questioners was used to collect the data from a sample of 377 employees who are working in under four Addis Ababa districts and head office in Co-operative Bank of Kenya. Descriptive and inferential statistics were employed for the data analysis process. The descriptive statistics include the mean, frequencies, percentage and standard deviation. The inferential statistics (correlation analysis and regression analysis) was also used in analyzing the relation between independent and dependent variables. The finding indicates that internal recruitment, external recruitment and selection correlated and have significance effect on organizational performance. the internal source of recruitment methods of the bank is not rational, acceptable and fair. Additionally, COOP recruitment and selection practice did not reduce potential legal complications and did not save training time and money including, did not help COOP to gain competitive advantage. And most of employees are not motivated to stay with the organization. So that the researcher come up with recommendation that the bank should look and improve other process of HR linked with recruitment and selection like the talent management (job analysis and job specification) and compensation and reward management in order to gain competitive advantage. The management should also improve the promotional and transfer practice and criteria beside except for punishments, transfers have to be considered after a discussion with the employee of his or her console. And All legislation and policies pertaining to recruitment and selection should also be made available to all staff members of the bank

The purpose of this study was to assess the effect of strategy implementation on the organization performance of Bank of Abyssinia (BOA). Secondary and Primary data was utilized in this study. Secondary data was obtained from reviewing text books, publications, financial records and internal records of BOA. Primary data was gathered with the aid of questionnaires and interview. One hundred ninty eight (197) questionnaires were sent to employees of the bank and one hundred seventy four (174) responses were obtained representing a response rate of 87.5%. The results of the administered questionnaires showed a fairly high level of agreement for the features of the various factors that relates strategy implementSation and performance of the bank. However, this study showed that structures put in place for bottom-up information flow were not known to all employees. This study also showed that the leadership approach the bank use is vague that majority of employees were uncertain for the leadership approach effectiveness at BOA. The researcher recommends that all factors of the various dimensions should be put into the right perspective so as to help the general workforce of the bank to understand the main objectives and strategic implementation in place to achieve the objectives of BOA. And lastly the bank should develop effective communication benchmark, since change bring resistance on employee communicating the change in strategy, roles and responsibility and its importance help to achieve the objective and also contribute to stay competitive in the industry.

effect of talent management on employee retention in the case of KNP Collage in Kisii County.docx

A number of literatures have pointed to the importance of stakeholders’ role in the success of construction projects. As construction projects are complex and unique in their nature, stakeholders with diverse backgrounds of knowledge, skill, power, and interest such as owners, consultants, contractors, end users, and other primary and secondary stakeholders involve in achieving the project success. The main purpose of this paper is to investigate the determinants of the involvement of stakeholders on the success of the project under the study. Both the qualitative and quantitative methods were used together to collect and analyzed necessary data from envisaged sources. The quantitative data obtained through structured questionnaire survey to 50 respondents were analyzed via regression techniques by using the Statistical Package of Social Science (SPSS20) and by using text analysis to analyze the qualitative data. According to the SPSS analysis results, project supply management, stakeholders’ financial contribution, project monitoring and stakeholders’ active decision makings are found to be the major determinants on the success of the project. Lastly, the researcher attempted to put his recommendations which mainly emphasizes on the following realities such as, first there should be strong contractual and legal relationships, obligations, liability, and enforcement among the key stakeholders; promoting and convincing the local community towards the aim and goal of the project; and phase based project implementation are the major one. Keywords: Project, stakeholders, stakeholders’ involvement, project success, water supply project, Oromia, Kisii County.

The main objective of this study was to affect the application of digital marketing on customer satisfaction on four star hotels in Kisii Town Kisii County. A researcher used a stratified sampling technique which is random sampling for the study. a total of 330 questioner were distributed to customer and staffs of the four hotels which rated as four star in Kisii Town. The response rate 300 participants was responded which is 90.91 percent response rate achieved. The Descriptive and explanatory research design was undertaken in this study and this was conducted by the use of primary and secondary data which was obtained from the hotels. The study used multiple regression analysis in the analysis of data and the findings have been presented in the form of tables and regression equations. The study also found that there is a strong relationship between the independent variables with customer satisfaction of the hotels. This has been seen with values R squared being 94.0% implying that independent variables could explain 94.0% variations in customer satisfaction of the hotels. This study concludes the applicable to the star category hotels in Kisii Townor may be abroad. The outcomes cannot be related to other subsectors of the hospitality industry or other constituents of wider travel and tourism sector. The results of this study may surely help the hotel marketers to know the effectiveness of important digital marketing tools for hotels and use them strategically. It would also encourage more scholars and researchers from academia and hospitality industry to go about doing digital marketing studies exclusively for hotels in Kisii Townas well as Kisii County. The value of the study is for its contribution to how digital marketing team can effectively optimize digital marketing strategies for Kisii Town hotels. Due to the limited numbers of related papers exclusively written specifically pertaining to digital marketing for Kisii Town hotels, the researchers have tried to examine research works of other researchers across the globe.

The main objective of this study was to investigate effects of enterprise resource planning (ERP) system on organizational performance in MIDROC Gold. The research followed an explanatory research design as it explains the relationship between dependent variable and independent variables (used in the study. The target population for this study consists of employees who are working on ERP system in different departments at MIDROC GOLD. Eighty-one (81) respondents were targeted for the study and hence the same number of questionnaires was distributed. However, out of this number, 67 questionnaires were received. Out of which, 7 (seven) were carelessly or inappropriately filled and were therefore not used in the analysis making a response rate of 74%. The remaining 14 questionnaires were not returned back. Both descriptive and inferential statistics were used to analyse the data using SPSS version 20. Correlation was used to test the strength and direction of the relationship between the variables. Regression analysis was used to test the effect of the independent variables (ERP system) on dependent variable (organizational performance) and to test the hypotheses and the result had shown inventory management, information system, internal process and decision making positive and strong relationship with organizational performance and hence found to be identified as statistically significant factors which affect organizational performance. However, organizational business value and employee management had shown negative relationship with the dependent variable and thus found to have statistically insignificant effect on organizational performance. The researcher recommends MIDROC Gold to build on the ERP system practices (internal process, inventory management, and decision making and information system) andthe organization is recommended to work hardly on the two variables/ERP system practices (organizational business value and employee management). Finally,other researchers should carry out research in other organizations that deployed ERP system as organizational business value and employee management unexpectedly have shown negative relationship with organizational performance.

Reward management is one of the ways used by organizations for attracting and retaining suitable employees as well as facilitating them to improve their performance. This study aimed at assessing the employee recognition practice and their effects on employee motivation in Lion International Bank. The study adopted quantitative research design. Data was collected using questionnaires. A total of 296 questionnaires were distributed, out of which, 265 employees responded. Descriptive statistics (frequency tables, percentages) were used to present data. Mean and standard deviation were used to analyze the programs; Data were analyzed with the help of the Statistical Package for Social Sciences (SPSS) computer program. Regression analysis were used to test the relationship between the variables under study in relation to the objectives of the study. The finding of the study shows that positive and significant relationship between all independent variable which are payment, promotion, benefit, working condition, supervision, feedback and autonomy and dependent variable employee, motivation. This implies that, a significant portion of employees considered the recognition practices in Lion International Bank S.C. as less motivating unfair, not competitive and attractive and hence employees seemed to be less responsibility, les loyalty and belongingness and less committed to the organization. It is recommended to review the banks recognition practices that are factor that effect employee motivation.

In a globalized and knowledge-based economy, quality and productivity management are keys to an organization’s success and survival in a competitive global environment. Many construction organizations therefore have to adopt quality and productivity as reliable management tools.These elements are primarily important inputs which lead directly or indirectly to the success of the construction industries. Construction is the major driving factor of the current Kenya economy, but current such practice in the Kenya building construction projects is still facing delays, cost overruns, poor quality and low productivity. Thus, thepurpose of this study was to explore the practices and challenges of motivating employees to improve quality and productivity in the Kenya Construction Design and Supervision Works Corporation. To achieve this objective, case study qualitative research design was employed. Thirty-five informants were used as samples to generate the required qualitative data through in-depth interviews with case informants through probing, semistructured interviews with key informants, and conducting documentary analysis method using interview guide, and documentary analysis template as data collection instruments, respectively. Thematic analysis and content analysis methods were used to analyze the data collected from different sources. Thematic issues emerged in data analyses were used to answer study questions and address the objectives. Findings reveal that top management mostly used non-financially related extrinsic motivational mechanisms in differential manner between experts and administrative staff in its different Sectors, Centres, and Corporate Service. Concomitantly, there were multi-faceted challenges encountered which had emanated from various factors while trying to improve quality and productivity in those divisions of the Corporation. Therefore, these findings have implications for business policy, professionals, interventions, and for further studies at different levels and various contexts at large.

Micro and Small (MSSEs) play an important economic role in many countries. In Kenya, for example the MSSE sector contributes over 50 percent of new jobs created but despite their significance. The purpose of this study will be to explain in detail factors influencing on the profitability of Micro and Small scales leather products manufacturing Enterprises in Kisii Town, Ogembo, and Yeka Sub counties Kisii County Administration, Kenya. The study uses explanatory research design. The study targeted Leather Manufacturing MSSEs that were based in Kisii County, Kenya. Census was usd for sample determining strategy because the total population is small, primary data was collected from the study respondents using survey and questionnaires which was self-administered and others researcher administering. Data was analyzed descriptively and presenting through figures, tables, percentages. When doing regression analysis we determine whether or not there is a relationship between the independent variable and the dependent variable by examining the significance of the regression F statistic for the regression analysis less than the level of significance of 0.05. We reject the null hypothesis because there is positively and significantly strong relationship between the independent the capital and the dependent variable of profitability. Generally, in order to increase the profitability of leather products manufacturing in MSSEs level should need more attention. Also enterprises should improve managing time, money, decrease material wastage I recommended that firms have to improve their financial status, and technological capability on their side. On the other hand, the government has to support them by giving special incentives that promote the manufacturing industry in terms of financial accessibility, promotional support and acess of raw materials easily with comfortabl price for enterprises.

This study was conducted with an objective of identifying factor affecting brand preference of beer in Kisii and Suneka sub Sub-County. It conceptualized and adopts six dimensions of preference affecting variable: product quality, price, promotion, distribution, reference group influence and emotional benefit and the relationships between, brand preferences. The study employed both descriptive and explanatory research designs. Convenience & judgmental non probability sampling methods was used. Data were collected from primary sources through questionnaire. Accordingly, the Primary data was collected from 384 respondents, out of which 367 valid questionnaires was collected and analyzed through both descriptive and explanatory methods .The descriptive analysis was conducted by using mean and standard deviation. On the other hand, explanatory analysis was conducted by using Pearson correlation and linear regression method. The result revealed that five of the explanatory variables have significant positive effect on brand preference for the product. Whereas price has significantly negative effect on brand prefers of beer. In addition, Promotion has the highest effect as compared to other explanatory variables and followed by product quality. But the effect of price had statistically significant effect on brand preference and inversely proportional to each other. Based on the findings, the researcher recommends that management of the company has to focus on company’s promotional mix, produce product with consistency quality and product distribution.

Deposit mobilization is a fundamental part of banking activity. Thus,the main objective of the study is to examine the factors affecting deposit mobilization of private commercial banks in Kenya. The study used balanced panel model in examining the regression model and collect data from six private commercial banks covering the period of Twenty(20) consecutive years, 2000-2019 with a total of 120 observations. To this end, the study employed a quantitative research approach by documentary analysis based on their audited financial statement. The study used panel data techniques specifically fixed effect model on the regression analysis and used E-view8 software. The study used one dependent variable total deposit amount (DEP) and nine independent variables that are Bank’s size, Number of Bank’s Branch, Bank Reserve, Deposit interest rate, Loan to Deposit Ratio, Lending Rate, Exchange Rate, Inflation rate and Gross domestic product (GDP). The regression result of Exchange Rate and Deposit Interest Rate show that positive and significant effect at 5% significance level on deposit mobilization of private commercial bank in Kenya and Bank Size, Bank Reserve, Loan to Deposit Ratio, Number of Bank’s Branch and Lending rate show that positive and significant at 1% significance level on Deposit Mobilization.Whereasinflation rate has negative and insignificant impact at 5% significance level on deposit mobilization of private commercial bank and GDP show that positive and insignificant impact at 5% significance level on deposit mobilization. The study recommended that Kenyan private commercial banks should give attention to Bank Size, Bank Reserve, and Loan to Deposit Ratio, Lending Rate, Exchange Rate, Deposit Interest Rate and Number of Bank’s Branchthat could affect deposit mobilization and significantly enhance their deposit.

NGOs, like any business or government organizations, experience staff turnover which in turn affect their organizational performance. AMREF Kisii County is one of the leading NGOs working in improving the health situation of the country. The general objective of the study is to investigate the impact of staff turnover on the organizational performance of AMREF health Africa Kisii County and to forward possible recommendations. In order to conduct the study, explanatory design was followed. All professional staff members of AMREF found in the head office are included in the study. Questionnaires were administered for 43 staff members and a semi-structured interview was conducted with four senior staff members of the organization. Document found in the organization was reviewed. The data collected through questionnaires were analyzed and interpreted using frequencies, percentages, mean values and standard deviations, regression and correlations. Information collected through interviews was analyzed qualitatively. The study revealed that the major factors for staff turnover are related to payment and incentives, and training & development factors. The study has shown that on the major strategic intervention areas, the organizational performance of AMREF has been found very low. In relation to staff susceptibility for staff turnover, the research finding depicts that AMREF lost its very experienced staff members which has been affecting the organizational performance negatively. The other finding of the study is that AMREF doesn’t have a specific retention strategy which can be implemented practically to address the problem of staff turnover.

This study is carried out to identify the factors affecting the adoption of Agency banking in Kenya. The commercial banks operating in Kenya are taken as Population of the study that is 18 commercial banks. Among them the research was conducted and data gathered on the three pioneers banks in agent banking service (Co-operative bank, united bank, and lion international bank). So as to meet the research objective 58 questioners were distributed to e-banking department employees and structured interview were also held with E banking department managers of sampled banks. Purposive sampling method was employed to draw the sample from the population. The study statistically analyzed data obtained from the survey using Statistical Package for Social Sciences 20.0 V (SPSS) and descriptive statistics particularly data mean used for interpretation purpose. The result of the study regarding the major driving forces that initiate Kenyan banks to adopt agency banking are: the desire to cover wide geographical area, desire to satisfy rapid change of customer needs & preferences and the desire to improve productivity and Organizational Performance. The major factors affecting the adoption of agent banking are: lack of giving proper attention to the service as its given to other conventional banking services, Board of directors, top management and staffs resistance to change in technology, Lack of proper coordination among stakeholders of the bank - in setting goals and following up the implementation process of the service and high cost of implementation of agent banking, lack of adequate public awareness and low level of customers & agents’ technology literacy (mobile phones), Lack of adequate coordination between banks and other decision making centers in agent banking; Lack of adequate infrastructural facilities in the remote area; lack of strong push from the government to promote mobile and agent banking and Lack of sufficient legal frameworks,, customer fear of risk to use agent banking service; absence of common network that links different banks and lack of confidence in relation with the security aspects, Loss of Audit Trail and Users do not trust the agent banking services. The study also tried to identify various benefits from adopting of agency banking, among the benefits overcoming geographical limitations, reduction of queues in the banking hall, enhancement of productivity in the banking industry and Reduction of paper work are the leading benefit banks in Kenya realized from the adoption of agency. The existing opportunities for adoption of agency banking are Expansion of mobile phone users, Commitment of the government to facilitate the expansion of ICT infrastructure, Increment of educated potential customer, the relative increase of the public awareness about the service are among the leading opportunities. The study suggests a series of measures which need to be taken by commercial banks so as to address various factors affecting its adoption among them: Public awareness on the use of ICT, e-commerce and e-Payment need to be raised and enhanced. The government should also legalize the acceptance of electronic receipts as a mode of transaction confirmation. This removes the past requirement of providing paper-based receipts for cash in and cash-out transactions, in doing so the desire to use the agency banking service will rise.

The aim of this study was to investigate factors influencing consumer buying decision towards selected fast moving consumer goods (FMCG) in Nairobi. Quantitative approach along with explanatory research design was applied. The study was conducted on consumer of laundry detergent in Nairobi. A sample of 385 respondents was taken through convenience no probability sampling method, of which a total of 288 valid responses were obtained and used for the analysis. Structured self-administered questionnaire was used to collect the primary data and using SPSS 20.0, both descriptive and inferential analyses were conducted for correlation and multiple linear regression analysis to attain the intended objectives. The Finding indicates that product quality, price, availability, advertisement and brand awareness significantly influence buying decision of consumers in Nairobi, but, product quality, price and availability were the most significant and the demographic profile of shoppers indicates that the market is highly dominated by the purchasing decisions of females within the households in Nairobi plus Retailer's recommendation, friend and family as well as exposure to brands in shops have been identified as the most important sources of information. An important implication for marketers is the development of marketing strategies based on the right knowledge of the decision maker and shopper. Results also give direction for companies and marketers of such products to give attention to consumer’s behavior to be successful.

The topic of this study is Application of Information and Communication Technology (ICT) On Office Managers’ Performance (A Case Study of University of Ibadan).The instrument used in gathering data for this study is questionnaire. The scope of the study covered tenunits in the University of Ibadan. The sample size used by the researcher was 50;the data gathered were analyzed using Analysis of variance (ANOVA) and table presentations. The research findings reveal that information and communication technology motivates the job performance of office manager’s and makes work easier and faster. Again, that lack of maintenance will reduce the effectiveness of these machines and bring slowdown in processing.From the summary of the findings, the researcher therefore concludes that information and communication technology should be provided to office manager’s so as to attain their job performance. The researcher recommends that the role of office technology in the development of office manager profession should be encouraged and office managers should have the required skills needed in operating thisequipment.

This study aimed at identifying the impact of customer satisfaction during computer based assessment. Customers here in this research were candidates of computer based assessment system (CBAs) that includes teachers, students, assessors, focal persons, shop assistants and other experts. These all taken part in the assessment using CBAs, using explanatory research method through both quantitative and qualitative approach. The data were collected from six different TVET colleges and other office experts. The collected data were analyzed through SPSS version 20 form, in this research multi-criteria satisfaction analysis variables (system quality, information quality, technical quality and service quality) was taken as independent variable used to measure customer’s satisfaction of CBAs and system ease of use, efficiency, interaction, memorability, learnability, response time and satisfaction were considered as sub-variables and customer satisfaction as dependent variable, The result of descriptive statistics shows that CBA system has better performance on system quality; The correlation analysis also indicates a moderate and positive relationship between all selected variables and customer satisfaction. Multiple regressions were also applied by selecting the major controlling variables of predictor, the result also show that system quality of CBAs is greater than the other independent variables that is system quality has greater impact on customer satisfaction and also all variables are statistically significant.The researcher recommended that CBAs satisfaction factors i.e. system quality, information quality, technical quality and service quality all have significant value over customer satisfaction. It implies that this factors can improve the system for better performance and also can improve

The study was undertaken to find out the effects of the economic environment in Nyamache Sub- County of Kisii County and its impact on school attendance and the possible mechanisms that could be put in place to improve regular school attendance. The sample of the study consisted of students who obtained less than 30% of attendance, parents of such children and teachers and head teachers in the selected school. Two principal research instruments were used. These were interview schedule for students and their parents, and questionnaire for the teachers and head teachers. The study brought to light these major findings: Children who engaged in the economic activities especially the craft activities recorded low school attendance. Surprisingly, the study revealed that a substantial proportion of children stayed with their mothers only, hence the ease with which they play truant at school. It was also noticed that, boys out numbered the girls in the case of absenteeism, because most of the economic activities they engage in are the crafts which in most cases are the preserve of men or boys. Poverty was also a hindrance to regular school attendance, as most of the children use the money they got from their engagement in the economic activities to supplement their family income. To improve attendance the under listed strategies could adopt: Adaption of craft activities as an integral part of the curriculum counselors to move round and talk to parents on the importance of formal education.

main purpose of this study was to assess the impact of small credit finance to poverty alleviation in the urban society of Nyamache Kisii County. It explores the benefits gained from using micro-financing as a mechanism to reduce poverty. The study was conducted in Waumini Credit and Saving Institutes specifically in Nyamache Branch. The data gathering was done by using questionnaire as primary source of data. In addition, interview and other secondary data sources were used. Mixed approach was used and the researcher employed cross-sectional survey design. Descriptive statistical analysis and Propensity Score Matching (PSM) analysis technique was used with respondents coming from clients to test the differences of benefit from the credit scheme who were compared with those in the waiting lists. Purposive Sampling was used to recruit 384 respondents for this study. The findings of the study revealed that customers are getting advantage from the institute for the business startup and growth or expansion. However, close support system in financial management and utilization of the money they borrowed has gaps. The empowerment and psycho-social development of female clients have problems in the borrowing decision, spending of the loan money, and usage of the profit. Findings from new clients indicated that group formation and lack of entrepreneurship implementation is demanding. High interest and unwillingness to accept group responsibility are problems. Therefore, it is important to give training and support systems should be provided in order to strengthen usage of the credit and saving institutes for economic beneficence and development or positive change. The induction and orientation should be from getting loan up to the returning the money borrowed.

Adopting staff motivation practices in a business by the management, boosts the organizational productivity since the employees are encouraged and motivated to work harder in order to boost production .This research investigated the impact of staff motivation practices on organizational productivity, with a focus on identifying the key factors that drove employee performance and subsequently the overall productivity of a firm. This was a case study of TACC Stores, a store which deals with home interiors and sanitaryware. The study specifically examined the effect of monetary incentives; recognition and rewards and career development opportunities on the organizational productivity. Over the recent years, various organizations have adopted the policy of motivating their employees in order to boost their production. They have significantly adopted various techniques and practices of staff motivation, ranging from recognition, empowerment, career development, and many more other practices. Based on this, this research seeks to investigate the impact of staff motivation practices on organizational productivity. Various studies that have been done indicate that factors like empowerment and recognition have a positive effect on employee motivation. Recognition and empowerment play an essential part in enhancing employee motivation towards organizational task (Manzoor, 2011). Other studies that have been done indicate that 66% of organizational productivity is explained by staff motivation practices. Most researches that have been done only study the effect of employee motivation on employee performance not focusing on the organizational productivity. This study used a qualitative approach of data collection. The data was collected through administering questionnaires to the employees of TACC Stores. A target population of 40 employees was used. The sample size for this study was 12 employees. Primary data was collected and the data analyzed qualitatively.

Women are becoming increasingly important in the socio-economic development of both developed and developing economies. Female entrepreneurship represents a vast untapped source of innovation, job creation and economic growth in the developing world. Women’s Entrepreneurship Development Project (WEDP) is a $50 million IDA investment lending operation designed to address the key constraints for growth-oriented women entrepreneurs in Nairobi. Its objective is to increase the earnings and employment of micro and small enterprises owned or partly owned by women entrepreneurs in Nairobi. It targets growth oriented women entrepreneurs, providing credit as well as entrepreneurship training/business development services. The purpose of the study is to investigate the impact of women entrepreneurship development project (WEDP) loans on the socio- economic development of women entrepreneurs in the case study of Vision Fund Micro Finance Institution, Nairobibranch. The study was used two groups of samples namely, experimental or treatment group and control group. A total of 220 samples are selected. 100 samples are used as treatment group from the total population size 419 and 120 are used as control group. Documentation, survey /Questionnaires, Focus Group Discussion (FGD), and Key Informants Interviews was used as a data collecting tools. Descriptive statistics and econometric model were applied for analyzing quantitative data. The contribution of WEDP is analyzed based on income, saving, expenditure for health, expenditure for children school, asset accumulation, decision making power, business management skills along with the strength and weakness of the project. The finding indicates that Vision Fund Microfinance WEDP has made positive contributions to the wellbeing of its client. However, all of Vision Fund Microfinance WEDP clients have already been involved in a business activity that can generate income for the repayment of the loan. The study revealed that the aim of WEDP to reach out the any growth oriented women entrepreneurs has not been achieved due to target problems. It was, again, uncovered that, microfinance try as much as possible to reduce the risk involved in giving out unsecured loans. One of their ways of trying to achieve this is by group lending which automatically sideline the poorest since the groups are formed based on the income level of the individual.