10405 Resources

effect of customer satisfaction on the relationship of service quality and customer loyalty in the case of commercial bank
The purpose of this study was to examine the mediating effect of customer satisfaction on the relationship of service quality and customer loyalty in the case of commercial bank of Tefera Degfe branch. Explanatory design was employed in this study. Total samples of 118 respondents were drawn out of 135 total populations for the study. SERVEQUAL model was adapted as the conceptual framework for analysis. Data were collected through structured questionnaire. Data were analyzed through descriptive statistics, narrative and regression analyses. The results indicated that customer satisfaction mediates the relationship between service quality and customer loyalty. All the five dimensions of service quality had significant, positive effect on the customer loyalty.It is observed that customers were most satisfied with tangibility dimension of service quality followed by assurance. The finding from the correlation result reveals that there is a positive and significant relationship between the service quality dimensions, customer satisfaction and customer loyalty. Overall service quality dimensions regressed with dependent variable customer satisfaction and customer loyalty results revealed in the model summery R² = .330 and .314 respectively. It implies that 33 % of variation in customer satisfaction and 31.4 % of the variation in customer loyalty is explained by independent variable service quality dimensions. Finally, the researcher recommend to the bank that in our current environment services preference of customers and their demands keeps on changing at a rapid speed and the bank should operate proactively in meeting its customers’ needs and preferences. So that bank managers develop and implement customer-oriented service strategies to identify customers’ needs and expectations in order to serve them better.
1234 Views 0 Downloads 175.93 KB
Uploaded: 2025-08-27
MECHANICAL SCIENCE PRINCIPLES NOTES
In this unit the competencies required by a trainee in order to apply a wide range of Mechanical science principles in their work are addressed, while adhering to occupational safety and health procedures relevant to specific workplace. The following areas have been considered: determining forces in a system, demonstrating knowledge of moments, understanding friction principles, understanding motions in engineering, describing work, energy and power, performing machine calculations, demonstrating gas principles, applying heat knowledge, applying density knowledge and applying pressure principles.
92 Pages 1375 Views 1 Downloads 2.14 MB
Uploaded: 2025-08-27
MAUDHUI KATIKA TAMTHILIA YA WEMA HAUOZI Trending!
Maudhui ni mawazo makuu katika uandishi wa fasihi. Mwandishi huwasilisha mawazo haya ambayo husawiri maisha halisi ya binadamu kupitia kazi yake. Katika tamthilia ya Wema Hauozi kuna baadhi ya maudui ambayo yanajitokeza. Maudhui haya ni pamoja na...
6 Pages 4125 Views 2 Downloads 253.26 KB
Uploaded: 2025-08-27
JSS MWONGOZO WA TAMTHILIA YA WEMA HAUOZI YA TIMOTHY AREGE Trending!
Jinyakulie nakala yako ya JSS MWONGOZO WA TAMTHILIA YA WEMA HAUOZI YA TIMOTHY AREGE kwa uchambuzi mwafaka wa kitabu hiki. Maelezo ni ya kina na upana wa kurahisisha marudio yako mwafaka.
19 Pages 3295 Views 1 Downloads 1017.43 KB
Uploaded: 2025-08-27
MBINU ZA UANDISHI KATIKA TAMTHILIA YA WEMA HAUOZI Trending!
Mwandishi ametumia methali katika sehemu mbalimbali katika tamthlia. Anwani ya tamthlia Wema hauozi ni methali yenye maana kwamba upo wakati ambao wema hushinda uovu na kung’aa.
5 Pages 3626 Views 1 Downloads 226.8 KB
Uploaded: 2025-08-27
WAHUSIKA KATIKA TAMTHILIA YA WEMA HAUOZI Trending!
Wahusika Wakuu - hawa ni wahusika ambao wanahusishwa na takribani visa vyote katika riwaya/tamthilia. Wahusika huhusishwa kutoka mwanzo hadi mwisho.
5 Pages 3202 Views 0 Downloads 237.24 KB
Uploaded: 2025-08-27
Wema Hauozi Uchambuzi Wa Jalada Trending!
Jalada ni sehemu iliyoko juu ya kitabu Huwa ni mambo yaliyo muhtasari wa kile msomaji anataraji ndani. Jalada huwa kuwili yaani, jalada la mbele na la nyuma. Kunavyo vipengele muhimu hasa rangi za michoro na maandishi.
4 Pages 3562 Views 1 Downloads 146.72 KB
Uploaded: 2025-08-27
GRADE 5 END TERM 1 HOLIDAY ASSIGNMENT
Keep your learners engaged during the holiday with this comprehensive GRADE 5 END TERM 1 HOLIDAY ASSIGNMENT. This is a great resource for learner assessment and revision purposes.
14 Pages 1816 Views 2 Downloads 452.75 KB
Uploaded: 2025-08-27
MWONGOZO WA USHAIRI
Hizi ni insha za kubuni; yaani insha ambazo hazifuati utaratibu maalumu jinsi ilivyo katika insha za kiuamilifu. Insha za kubuni hazitumiki katika miktadha rasmi kama zilivyo tungo za kiuamilifu. Hii ndiyo sababu hazina muundo maalumu wa kufuata wakati wa kuziandika. Insha za kawaida ambazo zimeshughulikiwa katika surah ii ni insha ya maelezo, mawazo, mdokezo, methali. Mazungumzo na masimulizi.
111 Pages 440 Views 0 Downloads 1.17 MB
Uploaded: 2025-08-27
AGRICULTURE SCHEMES OF WORK
AGRICULTURE AND NUTRITION SCHEMES
12 Pages 227 Views 0 Downloads 275.71 KB
Uploaded: 2025-08-27
Mshale Wa Matumaini Setbook PDF Trending!
Get the pdf or softcopy version of the JSS setbook Novel MSHALE WA MATUMAINI.
72 Pages 3430 Views 6 Downloads 1.42 MB
Uploaded: 2025-08-27
TARGETER WINGS 007 GRADE 5 EXAMS WITH MARKING SCHEME Trending!
Download a copy of the latest TARGETER WINGS 007 GRADE 5 EXAMS 2025. The Document contains all the Subject Areas in Grade 5 together with a marking scheme attached. This is a good resource for your revision and learner assessment.
23 Pages 3575 Views 6 Downloads 3.61 MB
Uploaded: 2025-08-27
Car wash booking system project report Trending!
This project is a web application for car wash management system for car wash service. The demand of car wash service nowadays is increasing as most of the people are too busy to wash car themselves. Car wash center has provided various car wash or car detailing services such as foam wash, waxing, polishing which cause convenient to customers. However, there are some limitations found which customers has to queue up for a long time until their turn. During the peak hour, customers might have to wait for a few hours which actually waste customers’ time. Car wash management system A case study of kinamba car wash Next, customers who are not familiar to the area are difficult to get a car wash service. They do not know which is the nearest car wash center from their own location. Another problem faced is the attendance of car wash appointment which people think that booking an appointment is troublesome as they have to go to the car wash center to book appointment or they have to make calls to discuss with staff for available time slot. These issues and limitations need to solved to improve the performance of appointment scheduling service. Hence, the proposed solutions in this application are able to solve the problems by integrating appointment scheduling system in car wash service mobile application. Customers are able to make appointment by using the application. Besides, GPS location tracking is used in order to solve the problem that users wanted to get car wash service at car wash center nearby them. The location of the car wash center is stored in the database and it will be retrieve and display at Google Map when it is nearby user’s current location. In addition, Improved Least Laxity First scheduling algorithm is also used to schedule the appointment on real-time basis. Customers can manage their appointment at anytime and anywhere. These proposed solutions are to improve the performance and customers’ user experience of the application.
2241 Views 0 Downloads 1.02 MB
Uploaded: 2025-08-27
DESIGN AND IMPLEMENTATION OF A SINGLE INVERTER Trending!
project report covers the design and implementation of a single-output inverter. It converts a single 12V DC input to a 70V AC output at 7watts using Arduino-controlled MOSFETs. This setup is cost- efficient because one inverter can supply different loads, saving money and space, especially in renewable energy systems. The goal is to develop an inverter that provides multiple AC outputs from one DC source for various uses, including renewable energy and portable power supplies. The core of the system is an Arduino microcontroller. It generates precise pulse-width modulation (PWM) signals to control the MOSFET switches, ensuring efficient conversion and stable output. The design process involves choosing the right MOSFETs and developing protective circuits to prevent overvoltage, under voltage, and short-circuits. Experimental results show that the inverter can produce a stable 70V AC output with low harmonic distortion, maintaining performance under different load conditions. The system's efficiency, output quality, and response to changing loads are thoroughly analyzed. This project demonstrates the effective combination of Arduino control with power electronics, providing a high-performance solution for converting DC to AC power.
2261 Views 0 Downloads 696.23 KB
Uploaded: 2025-08-27
Design and implementation of a smart energy meter system for residential purpose.- electrical telecommunication option Trending!
The core focus of this project lies in the development of an advanced Smart Energy Meter system, integrating a user-friendly web application and NodeMCU technology. This innovative system empowers users with the accessibility to monitor and manage their electricity consumption efficiently and effectively. Through an intuitive web application, users gain access to real-time data encompassing critical parameters, including voltage, power, power factor, and various essential metrics via a seamlessly designed web interface. One of the ground-breaking features of my system is its ability to simplify the process of loading tokens. Users can effortlessly regulate their energy consumption from their computers or mobile devices using the web interface, eliminating the need for complex, manual procedures. The convergence of a user-friendly web dashboard and Node MCU technology creates an accessible, transparent, and highly efficient solution. With this project, the objective is to revolutionize the way individuals engage with their energy consumption. By providing accurate, real-time data and an effortless means of control, aim to set new standards in energy management. The Smart Energy Meter system promises enhanced user-friendliness and accessibility, ushering in a future where electricity management is simplified and truly responsive to the needs of the users.
2122 Views 0 Downloads 1.29 MB
Uploaded: 2025-08-27
Design and implementation of an automatic fan controller- electrical telecommunication option Trending!
we know that automatic system and automation is the requirement of today’s technology. We are moving toward automation day after day. It is one of the tending topic. So in this project I will provide this function: Arduino Uno senses the temperature and control the speed with the set temperature. This is set by the user. When the current temperature is greater than or equal to the set temperature the fan turned on otherwise it will stay off. For turning on here should be two condition supposed to be true. One is object detection and other one is temperature should be appearing at set temperature. After turning on the fan speed will be change accordingly with temperature. Whenever the temperature will be increase fan speed will be increase. This paper presentation will present the whole working process of the system. There are six portions in this paper. Introduction part has detail introducing of the project, objective of the system, justification to make the project and about the scope of the project. Literature review has some review about the relevant project in our society . Methodology has detail description about the workflow which I used during the time of project completion. i gave here the justification of using the workflow as well. I think about hardware requirement, Software requirement, and block diagram, description of the component used in the project and about the flow chart. And described why this project will matter to the user. I also think that how much effective of my project in practical life. In the conclusion I will give some statement about the limitations and the scope of future enhancement of the project.
2144 Views 0 Downloads 450.07 KB
Uploaded: 2025-08-27
design and implementation of a power supply industrial intelligent anti-theft system - electrical telecommunication option
The design and implementation of a power supply industrial intelligent anti-theft system aim to provide a robust solution for protecting critical infrastructure from unauthorized access and theft. Industrial facilities often house valuable equipment and materials, making them susceptible to theft and vandalism. This project proposes an integrated system combining advanced sensor technologies, real-time data analysis, and remote monitoring capabilities to enhance the security of power supply systems in industrial environments. A variety of sensors, including vibration, motion, and tamper detection devices, are included into the system design and are positioned strategically around important asset Arduino is central microcontroller that interprets data and sounds an alarm in the event of suspicious activity is connected to these sensors. The communication module makes use of technologies including GPRS, LoRa, and GSM. To guarantee ongoing operation during power outages, the system also integrates a dependable power management technique with backup options like solar panels or batteries. The software interface enhances situational awareness and decision-making by offering users real-time monitoring, historical data analysis, and alarm management through a mobile application or web platform. This advanced anti-theft system is suited for a range of architectural situations due to its scalable, flexible, and adaptive nature. Apart from safeguarding the material assets, it discourages potential pilfers by proactive observation and emergency call handling via mobile phone. Installing such a system is anticipated to significantly reduce theft-related losses and improve the overall security posture of assets in residential or commercial buildings.
376 Views 0 Downloads 530.24 KB
Uploaded: 2025-08-27
DESIGN AND IMPLEMENTATION OF THE SIMULATION SYSTEM- ELECTRICAL TELECOMMUNICATION OPTION Trending!
Technology has emphatically expanded proficiency across various sector. We can now do more tasks quicker than expected since the gig is presently faster and more exact. Also, it’s plays a pivotal role in enabling effective energy management. Effectively, a prerequisite for optimizing energy efficiency is monitoring the energy consumption. In this project, our main objective is to facilitate the consumer to efficiently use the power source from the power grid in order to have an electricity bill that corresponds to its consumption. The system use a microcontroller-based architecture, using the ESP8266 NodeMCU for real-time data processing and communication. The power consumption is measured using the PZEM-004T sensor, which accurately tracks voltage, current, power, and energy usage in an AC circuit. The system is designed to automate the detection of excessive power utilization and to provide alerts when power consumption exceeds predefined limits (30W). The core of the system includes three relays that control the activation and deactivation of connected three electrical loads, based on the real-time power consumption data. The relays automatically switch off one load when excessive consumption (over 30W) is detected, thus improving energy efficiency and reducing the risk of overloading the circuit. The system also integrates a magnetic sensor to detect the state of power supply and manage the switching processes accordingly. Furthermore, a buzzer is incorporated to signal abnormal conditions, especially when the power consumption exceed 30W. Here we can see the real-time reading on the LCD (16×2) attached with our hardware and on the phone precisely on the Blynk application which represent the IOT tools we used. Furthermore, this application allow us to switch off and on loads through the phone. By providing real-time feedback on energy usage, the system helps users optimize power consumption and reduce energy costs. The simulation, conducted using proteus software, demonstrates the feasibility and effectiveness of the system in managing loads automatically, ensuring safety, and improving energy efficiency.
2387 Views 0 Downloads 416.71 KB
Uploaded: 2025-08-27
DESIGN AND IMPLEMENTATION OF VARIABLE DC Trending!
The design and implementation of a variable DC power supply address the need for a versatile and adjustable power source suitable for a wide range of electronic applications. This project aims to create a reliable and efficient power supply that can provide a stable DC output voltage and current, which can be varied according to the specific requirements of different devices or circuits. The design process involves selecting appropriate components, including voltage regulators, transformers, and control circuits, to ensure accurate and stable output. Key considerations include achieving a high degree of voltage and current regulation, minimizing ripple and noise, and providing adequate safety features. The implementation phase involves the construction of the power supply unit, incorporating both hardware and software elements for precise control and monitoring. The resulting variable DC power supply will offer flexibility and precision, making it an invaluable tool for experimentation, testing, and development in various electronic and electrical engineering applications.
2258 Views 0 Downloads 174.73 KB
Uploaded: 2025-08-27
Design and implementation of water level indicator and pump controller - electrical telecommunication option
Water is very important in our daily life for living beings especially to human beings. According the generation technology developed they try to found good ways to manage water and avoiding unnecessary wastage of water and provide solutions to those problems. they use tank to correcting water, but it still same issue to know if the tank is full or empty level or an event in the tank, that Result of problems of overflow or dry running of the pump because are building underground the soil or overhead of high raise building .in most of the cities of the nation and of the world are facing those problems. By observation during conducting this study, I found that manyHigh-rise Buildings,hostels, hotels and industries, the process of water filling is done by an overhead tank, which is usually fed through an electric pump that needs to be switched off when the tank is filled up, and on when it becomes empty. Generally, tanks are filled by observing till it full and is not easy to know if tank is lower level. This is one of the motivations for the current work and to deploy techniques in order to save water and help the environment, which in turn ensures water for the future. Hence, it is of most importance to preserve and save water. In many houses, there exists unnecessary wastage of water due to overflow from overhead tanks. I design this project water level indicator and pump controller using Node MCU ESP8266 to solve those issues. By using sensors to detect various water levels, and employing a microcontroller to process this information and control the pump, the project ensures consistent water levels while minimizing human intervention and preventing overflow or dry running of the pump.
1296 Views 1 Downloads 854.03 KB
Uploaded: 2025-08-27